Refund Policy

1. Overview

At LYNCH CATHERINE AMANDA LTD, we want every customer to feel confident when shopping for women’s clothing. This Refund Policy explains when returns, exchanges, and refunds may be accepted.

2. Return Eligibility

Items may be returned if they are unworn, unused, undamaged, and in their original condition with all applicable tags and packaging still attached.

  • The item must be in its original condition.
  • The item must not have been worn, washed, altered, or damaged.
  • All original tags must remain attached where applicable.
  • The return request must be made within 14 days of receiving the order.
  • Proof of purchase may be required to process the return.

3. Non-Returnable Items

We may not accept returns for items that have been worn, washed, altered, damaged after delivery, or returned without their original tags where applicable. Items showing signs of use or that are no longer suitable for resale may not be eligible for a refund.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery. Include your order details and clear photos of the issue so we can review the case. If the issue is confirmed, we may offer a replacement, refund, or another suitable solution.

5. Refund Processing

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed using the original payment method where possible. Processing times may vary depending on your bank, card provider, or payment service.

6. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to an error on our side. We recommend using a tracked delivery service for returns, as we cannot guarantee receipt of returned items without tracking.

7. Exchanges

Exchanges may be offered depending on product, size, and colour availability. If the requested replacement is unavailable, we may offer a refund or an alternative item.

8. Contact

To request a return or refund, contact us by email: info@lynchcatherineamandaltd.com

Please contact us before sending any item back. Returns sent without prior communication may not be accepted.